Hydro Containers Ltd is committed to supplying shipping containers and related products that correspond with the description, specifications, condition, and configuration agreed with the customer at the time of purchase. This policy explains how returns, refunds, exchanges, and product concerns are handled for purchases made from Hydro Containers Ltd in Canada. Nothing in this policy is intended to limit or exclude any rights or remedies that may apply under applicable Canadian federal, provincial, or territorial consumer protection laws.
A return request may be considered where a container or other product:
Customers should notify Hydro Containers Ltd as soon as reasonably possible after identifying a problem so that the matter can be assessed and an appropriate solution arranged.Where applicable Canadian consumer protection laws provide a remedy, the available remedy will depend on the nature and circumstances of the issue and the applicable jurisdiction.
Shipping containers are large, specialised products that are generally ordered according to the customer's requirements, delivery location, and intended use.A change-of-mind return is therefore not automatically available and may only be accepted where Hydro Containers Ltd agrees to the return.Any approved change-of-mind return may be subject to the condition of the container, transportation requirements, collection arrangements, and reasonable costs associated with returning the product.Where a change-of-mind return is approved, the container should remain in substantially the same condition as supplied.
Because shipping containers require specialised transportation, an approved return may involve collection by a suitable truck, carrier, or other transportation provider.Hydro Containers Ltd will advise the customer of the collection arrangements where collection is required.Customers are responsible for ensuring that the container is reasonably accessible for the agreed collection vehicle and that the site is suitable for safe loading and removal.Where a return is required because the product was defective, incorrectly supplied, or otherwise covered by an applicable legal remedy, Hydro Containers Ltd will deal with reasonable return or collection arrangements in accordance with the circumstances and applicable law.
Hydro Containers Ltd may request photographs, videos, order details, invoices, delivery information, or other relevant evidence before determining a return request.Containers may also be inspected to establish the nature of the issue and confirm their condition.Except where an issue involves a defect, damage, incorrect supply, or another matter covered by applicable law, a returned container should be in substantially the same condition in which it was supplied.Customers should avoid making alterations, modifications, repairs, conversions, or other changes to a container after delivery where doing so could make it difficult to assess the original issue.
Where a refund is approved, the refund will normally be processed using the original payment method, unless another arrangement is agreed.The timing of a refund may depend on the payment method, banking institution, payment processor, and other processing requirements.The amount and method of any refund will depend on the reason for the return, the purchase terms, the condition of the product, and any rights or remedies available under applicable Canadian law.
Where appropriate, Hydro Containers Ltd may offer a replacement or exchange for an eligible container or product.Any replacement will depend on product availability and the circumstances of the issue.Where the replacement differs in specification, configuration, or price, the customer will be informed of the applicable arrangements before the exchange is completed.
Customers should contact Hydro Containers Ltd if a container is received with significant damage, a material defect, an incorrect configuration, or specifications that do not correspond with what was agreed at the time of purchase.Where possible, customers should provide photographs or video evidence together with their order or invoice details. This can help us assess the issue and determine the appropriate next step.The available remedy will depend on the circumstances and any applicable statutory rights.
Products that have been custom-built, converted, modified, or specially configured to meet individual customer requirements may not be eligible for a change-of-mind return.This does not remove or restrict any rights the customer may have under applicable Canadian law where a product is defective, incorrectly supplied, or otherwise fails to meet applicable legal requirements.
Return requests and product concerns can be submitted using the following contact details:
Email: sales@hydrocontainersltd.ca
Website: https://www.hydrocontainersltd.ca/
When contacting us, customers should provide, where available:
Once the request has been reviewed, Hydro Containers Ltd will advise the customer of the applicable next steps.
Hydro Containers Ltd operates in Canada and this policy is intended to operate consistently with applicable Canadian consumer protection requirements. Consumer protection laws may vary between provinces and territories and may provide specific rights and remedies relating to the quality, description, condition, suitability, or supply of goods. Nothing in this policy is intended to unlawfully exclude or restrict any mandatory consumer rights or obligations that apply to a particular transaction.
Hydro Containers Ltd provides shipping containers and related products to customers across Canada, subject to product availability, transportation requirements, destination, and suitable site access. The website currently states that standard shipping time is generally 2–3 days after an order is placed, with nationwide delivery available. Actual delivery timing may vary depending on container availability, destination, transport requirements, unloading arrangements, weather, and site accessibility. Customers should provide a complete delivery address and relevant site information when requesting a quotation so that delivery arrangements and applicable transportation costs can be assessed.
Hydro Containers Ltd may update this Returns and Refunds Policy from time to time to reflect changes to its products, services, business practices, or applicable legal requirements. The latest version published on this website will apply to future purchases, subject to any rights or obligations that apply to an earlier transaction under applicable law or the agreed purchase terms.